1 - Understanding your challenges, needs and expectations
In order to provide you with the best possible support, we need to understand your existing processes, your challenges, your needs and your expectations.
To do this, we ask you to complete this audit questionnaire, which we will review together during the site visit. We recommend that you complete it with the various managers and key users defined beforehand.
The audit questionnaire will be shared with you by your Mercateam project manager prior to the visit.
All individuals involved in knowledge management are invited to contribute, including:
Those involved in skills management
Those involved in job training
Those involved in the authorization management
Those involved in operator scheduling
Those involved in the onboarding
An HR representative
Ideally, several team leaders
The site manager
💡A diagnostic report will be shared following our site visit
2 - Communication plan
In a digitalization project, communication is key. We recommend that you anticipate this as early as possible, thanks to our communication tools!
Support | Objectives | Date |
Communication on the factory screens "Mercateam arrives in your workshops" | - Announce the arrival of a new digital tool | 2 weeks before launch |
Communication by email before the key user trainings | • Highlight the objectives and added value of this approach | 1 week before the training |
Communication par mail pour annoncer le Go Live | - Acter le basculement vers Mercateam et éviter toute double saisie / doublon de process | Jour du go live |
ℹ️ Here are some of the communication tools available:
3 - Training plan & support
You'll be supported by product experts as you learn how to use the tool. What's more, you'll have autonomous access to resources to help you perfect your knowledge of Mercateam.
To access the training materials below, you must be connected to a Mercateam platform 👇
Throughout the project, we recommend that you set up a training plan, with the key points that your users need to master, so that you can monitor the progress of the training and subsequently train future Mercateam users.
🔗 Link of the training plan template, to adapt to your needs 🎓
✨ To find out more about Mercateam's features and to hear from our partners about how to deploy Mercateam, we invite you to view our Webinars !