Setting up a clear and progressive training path on Mercateam is a powerful way to ensure strong governance, accurate traceability, and a smooth onboarding process for new managers.
With MercaSkills, you structure who is trained on what, to what level of autonomy, and on which Mercateam features.
Key Benefits of MercaSkills
Stronger governance: you can track who is autonomous on what
Clear traceability: at any moment, you know who is capable of using which part of Mercateam
Structured onboarding: new managers follow a step-by-step path and aren’t left alone
Key user empowerment: easily identify who can train others
“A manager saves 30% of administrative time in their first 6 months thanks to Mercateam — and up to 50% with structured training.”
⚠️ “One of our partners failed an audit because they had not formalized the governance around Mercateam or tracked who had been trained.”
🧭 A 3-Level Journey: the MercaSkills Framework
🟦 Level 1 – Getting started
Goal: basic feature knowledge without diving into specific use cases.
Example criteria:
I can identify expired skills in the Information view
I can assign someone to a position in the schedule
I can consult a team’s skill matrix
I understand the difference between skills, authorisations, and job training
🟧 Level 2 – Autonomy
Goal: the user operates independently on their scope and no longer needs the Mercateam support team.
Example criteria:
Employees and teams are fully set up
Key users are trained according to their needs
Skills and authorisation matrices are digitized and validated
A job training has been launched in Mercateam
Shifts are planned, and the schedule covers several weeks
🟩 Level 3 – Maturity
Goal: the user becomes a local ambassador and leads the usage of the tool for their site or team.
Example criteria:
The user trains others on Mercateam
Internal Mercateam standards are co-built and documented
Regular audits (e.g. kamishibaï) are in place to monitor usage
They track usage and KPIs independently
How to implement it?
Create your MercaSkills in Mercateam (e.g.,
Mercateam / Planning,Mercateam / Skill Management, etc.)Attach a validation questionnaire to each skill, based on the 3-level structure
Assign MercaSkills to key users
Use the questionnaires during training, onboarding, or governance reviews
🤝 Need help getting started?
The Mercateam team can support you in:
defining your skill levels
structuring questionnaires
automating the training path across your sites
Reach out to us directly via the in-app chat or through your Customer Success Manager.