Mercateam is a tool co-developed with our various partners and intended for operational teams. Our #1 mission is to enhance your employees' expertise and help centralize know-how.

With more than 300 sites deployed, our partners talk about it better than we do 📽️

1 - Key success factors for deployment

Below are the best practices and recommendations from our already deployed partners

2 - Defining your project team

The client project team's role is key to the successful execution of the project.

Equipe projet site à constituer :

Role	Missions	Example	Recommended time Allocation
Site Sponsor	- Facilitate resource allocation and site-level decision-making - Support the project and change management - Address potential concerns	e.g., Site Director	0.5 M/D per month
Site Champion	- Trained by Mercateam, the champion is the ambassador of the solution to users and supports them in the transition to Mercateam - Coordinates deployment and communication between Mercateam and the users - Centralizes key user requests and forwards them to Mercateam - Acts as Mercateam liaison on-site	e.g., Continuous improvement/ digital manager, HR manager	2.5 M/D per week

ℹ️ Our recommandation

In the case of a group deployment, we strongly recommend a group sponsor and champion in addition to the site project teams to ensure overall coordination and standardization.
The key users must be defined from the start of the project; it is important to communicate with them throughout the project to involve them as much as possible and ensure that support champion/key user routines are integrated to support change.

3 - Identification of key users

We recommend that you identify key users from the start, particularly to mobilize them during the kick-off visit, so that we can discuss their needs and expectations with them.

During deployment, key users will be grouped into working groups around the same theme (management of authorizations, management of know-how, etc.)

Rôle	Missions	Exemple	Temps alloué recommandé
Utilisateurs clés	- Grâce à leur connaissance des processus actuels, ils fournissent les informations nécessaires à la bonne compréhension générale des process existants - Formés par Mercateam, ils sont les utilisateurs pilotes du site	Ex : managers/ chef d’équipe, RH, qualité…	0,5 J/H par semaine
Subsequently: users	- Trained by the local project team, or by Mercateam according to the support chosen	Ex: team leader…

Below is an example of mapping existing processes, allowing key users to be identified - non-exhaustive - RACI template

🔗 Link for the RACI template to upload and fill in

4 - Governance during implementation

In addition to practical workshops and training courses, the following meetings are required.

Déploiement multi-sites

Group steerco

Participants	Group sponsor Multi-site coordinators Mercateam project team Mercateam Sales Manager
Frequency	1 x per month
Objectives	Strategy alignment Feedback on site progress

Déploiement site unique

Site steerco

Participants	Multi-site coordinators Optional: HR Representative Optional: HRIS Representative Mercateam project team
Frequency	2 x per month
Objectives	- Communicating overall progress - Problem solving

Weekly project

Participants	Champion site Mercateam project team
Frequency	1 x per week
Objectives	- Sharing project progress - Monitoring go live criteria - Feedback from users

Ready to get started? Find out more about the first step: data integration ⚙️